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Comfort Guarantee

Lambda allows you to return your shoes (in perfect condition), exchange them for a new pair, or receive a refund.

Lambda’s “Comfort Guarantee” ensures a full refund when any item purchased online is returned.

  • The refund amount will be credited back to the original tender if the return is made within 30 days of the purchase shipment date.
  • To facilitate the refund process, we require the merchandise to be received in good condition and undamaged.
  • Please note that personalized items are excluded from our return policies and, therefore, cannot be exchanged or refunded.
  • Lambda is committed to providing exceptional service, which includes covering the forwarding costs associated with shipping a replacement item.
  • However, it’s important to note that the costs related to returning the merchandise to our warehouse in Portugal will be the responsibility of the client.

To facilitate the return process and avoid unnecessary extra inbound return custom duties, we kindly request that you mention “No Commercial value” on the shipment documents.

If you have any further inquiries, please don’t hesitate to contact us at [email protected]

We are here to assist you.

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