DELIVERY TIME
We do our best to get your order sent as quickly as possible.
Europe – 1 to 2 Working Days
Orders placed during the weekend, or on (official) holidays, will be processed on the first following working day. If we are unable to dispatch the goods within this time frame we will inform you if possible.
We cannot redirect or change orders once they have been dispatched.
Orders shipped by TNT express service.
US and Canada 1 to 4 Working days
Orders placed during the weekend, or on (official) holidays, will be processed on the first following working day. If we are unable to dispatch the goods within this time frame we will inform you if possible.
We cannot redirect or change orders once they have been dispatched.
Orders shipped by FedEx express service.
All other Countries 3 to 7 Working days
Orders placed during the weekend, or on (official) holidays, will be processed on the first following working day. If we are unable to dispatch the goods within this time frame we will inform you if possible.
We cannot redirect or change orders once they have been dispatched.
CUSTOMS DUTIES & TAXES
- USA and UK: all import duties and taxes are included in the price. No surprise fees on delivery.
- European Union: no customs duties.
- All other countries (including Canada): import duties and local taxes may apply on delivery and are paid by the customer.
SHIPPING PRICES
Shipping is free on orders over €50 to the USA, the UK, Europe and Canada.
For other countries, the shipping cost is calculated automatically and added at checkout.
TRACK YOUR ORDER
Tracking number will be provided after shipment.
DAMAGES
- Every order that is sent from our warehouse is carefully inspected.
- If you receive a parcel that is damaged, then we kindly ask you to Contact us as soon as possible.
- Before accepting your order shipment, inspect the carton and the contents for any potential damage that may have occurred during shipment.
- It is normal for the carton to show some wear; however, if the damage is significant then we ask you to do the following:
- If the carton is seriously damaged, then you may please Contact us immediately.
- When you call our Customer Service Team, please have your order number, item description and tracking number from your original confirmation email at hand.
- We will also need your email address and phone number.
- We will do our best to credit your purchase as soon as we receive it back at our warehouse.