{"id":1002,"date":"2018-07-09T11:19:52","date_gmt":"2018-07-09T11:19:52","guid":{"rendered":"http:\/\/shoptimizer.local\/?page_id=824"},"modified":"2026-10-19T15:24:03","modified_gmt":"2026-10-19T14:24:03","slug":"customer-help","status":"publish","type":"page","link":"https:\/\/lambdagolf.com\/pt\/customer-help\/","title":{"rendered":"Apoio ao cliente"},"content":{"rendered":"
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Apoio ao cliente<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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A nossa equipa est\u00e1 sempre aqui para ajudar.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Encomendas e envio<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tQuanto tempo demoro a receber a minha encomenda?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Enviamos todas as encomendas por correio expresso. A entrega demora 1 a 2 dias \u00fateis na Europa, conforme a hora da encomenda, 1 a 4 dias \u00fateis para os EUA e Canad\u00e1 e 3 a 7 dias \u00fateis para todos os outros pa\u00edses.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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V\u00e1 a A minha conta ou clique\u00a0aqui.<\/span><\/span><\/a>\u00a0Pode entrar com a sua conta Facebook ou Google, ou simplesmente indicar o seu email e clicar em registar; receber\u00e1 um email com o nome de utilizador e a palavra-passe, que pode alterar depois.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tComo altero a minha morada de envio?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Se quiser alterar a morada de entrega depois de registar a encomenda,\u00a0envie um email para\u00a0info@lambdagolf.com<\/strong><\/a><\/span><\/p>

Se a morada de envio for diferente da de fatura\u00e7\u00e3o, preencha a morada de entrega no checkout.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tComo acompanho o estado da minha encomenda?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Enviamos-lhe um n\u00famero de seguimento assim que a encomenda for expedida, para a acompanhar no site da transportadora.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tGuardam os dados do meu cart\u00e3o de cr\u00e9dito?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Tanto o PayPal como o Stripe s\u00e3o plataformas de pagamento online seguras que n\u00e3o fornecem os dados do cart\u00e3o aos vendedores, neste caso a Lambda, pelo que n\u00e3o guardamos nenhum registo do seu cart\u00e3o. Usamos m\u00e9todos de pagamento online 100% seguros.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCobram portes de envio? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Portes gr\u00e1tis em encomendas acima de 50\u20ac para os EUA, Reino Unido, Europa e Canad\u00e1. Outros pa\u00edses podem ter custo de entrega, calculado automaticamente no checkout. Pode questionar-nos sobre qualquer custo adicional atrav\u00e9s do nosso email <\/span>info@lambdagolf.com<\/strong><\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tQue m\u00e9todos de envio usam?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

A sua encomenda \u00e9 enviada por correio expresso; trabalhamos com empresas que garantem o envio mais r\u00e1pido e seguro. Normalmente enviamos por DHL Express e as encomendas s\u00e3o expedidas no mesmo dia \u00fatil. Pequenas encomendas de acess\u00f3rios s\u00e3o enviadas por correio.\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tEnviam para o meu pa\u00eds?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

A Lambda envia para a Europa, EUA, Canad\u00e1 e outros pa\u00edses. Usamos transportadoras que permitem uma entrega muito r\u00e1pida. Se n\u00e3o encontrar o seu pa\u00eds na lista, contacte-nos pelo email: \u00a0info@lambdagolf.com<\/strong><\/a><\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Sim, a sua encomenda \u00e9 enviada numa s\u00f3 embalagem. Se houver algum problema em enviar tudo de uma vez, contactamo-lo antes do envio.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Devolu\u00e7\u00f5es e trocas<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Sim, a Lambda tem uma garantia limitada de 1 ano para defeitos de fabrico ou de material. N\u00e3o cobre o desgaste normal nem outro tipo de uso agressivo ou indevido. Se tiver uma quest\u00e3o sobre um produto comprado em lambdagolf.com ou noutro revendedor autorizado Lambda, contacte-nos.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tRecebi o artigo errado<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Envie um email para info@lambdagolf.com<\/a><\/strong>a informar do problema e enviamos o artigo certo por correio expresso, pedindo \u00e0 transportadora que recolha o artigo errado. Sem custos adicionais.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tA minha encomenda chegou danificada<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Envie um email para\u00a0<\/span>info@lambdagolf.com<\/a><\/span>\u00a0com fotografias do artigo danificado e enviamos um artigo de substitui\u00e7\u00e3o por correio expresso, sem custos adicionais.<\/span>\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tPara onde envio a minha devolu\u00e7\u00e3o autorizada?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Devolva o artigo por usar para o nosso armaz\u00e9m em Portugal ou para o nosso parceiro nos EUA, por qualquer transportadora. Envie email parainfo@lambdagolf.com<\/strong><\/a> para mais detalhes.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tComo recebo apoio ao cliente?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Pode ligar-nos e pedir ajuda pela nossa linha +351 255 330 169, enviar email para\u00a0info@lambdagolf.com<\/strong><\/a> ou enviar mensagem nas redes sociais da Lambda Golf, como Facebook, Twitter ou Instagram. Coment\u00e1rios e sugest\u00f5es s\u00e3o sempre bem-vindos.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tO que fa\u00e7o se introduzi uma morada de envio errada?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Se introduziu uma morada de envio errada, envie um email parainfo@lambdagolf.com<\/strong><\/a>\u00a0informando de imediato a morada correta.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tPosso alterar ou cancelar uma encomenda depois de a submeter?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Pode cancelar qualquer encomenda ainda n\u00e3o enviada, sem custos, e fazemos o reembolso total. Se a encomenda j\u00e1 tiver sido enviada e n\u00e3o conseguirmos parar o envio, ter\u00e1 de a devolver a seu cargo e, assim que a recebermos, reembolsamos o valor total que pagou.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tPosso pr\u00e9-encomendar um artigo esgotado?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Sim, pode pr\u00e9-encomendar um artigo esgotado; no entanto, alguns modelos podem estar a sair da cole\u00e7\u00e3o e, nesse caso, n\u00e3o ser\u00e1 poss\u00edvel. Envie-nos um email a indicar o que pretende comprar e contactamo-lo com mais informa\u00e7\u00f5es sobre os artigos que lhe interessam.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Customer Help Our happiness team is always here to assist. Orders and Shipping How long does it take for me to receive my order? We ship all orders by express courier. Delivery takes 1 to 2 working days within Europe, depending on the time you place your order, 1 to 4 working days to the […]<\/p>\n","protected":false},"author":939,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1002","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nCustomer Help | Lambda Golf<\/title>\n<meta name=\"description\" content=\"Customer Help at Lambda Golf: handmade leather golf shoes from Portugal. 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